Returns or Exchanges

Thank you for choosing www.siliconeseallock.com for your silicone door and window seals. To ensure that your shopping experience is smooth and pleasant, we have established the following return policy. If you have any questions about your purchase, please feel free to contact us.

1. Return Conditions
   Product Condition: Products must be returned in new condition, unused, uninstalled and in their original packaging.
   Return Period: Request a return within 30 days from the date of receipt of the product.
   Instructions: Please include the original purchase receipt or order number with your return so that we can quickly process your return request.
2. Return Process
   Request a Return: Please contact our customer service team through the contact information on the website to explain the reason for the return and provide order information.
   Obtain Return Authorization: Customer Service will review your return request and grant you a return authorization if it is confirmed to be eligible.
   Prepare for Return: Follow customer service’s instructions to properly package the product to be returned to ensure that it is not damaged during transportation.
   Return the product: Send the product back to the specified address and keep the tracking number for easy tracking.
3. Return Fees
   If the return is due to product quality issues or wrong goods, the return shipping fee will be borne by us.
   If the return is due to personal reasons (such as wrong order), the return shipping fee must be borne by the customer.
4. Refund Processing
   Once we receive the returned goods and confirm that they meet the return conditions, we will process the refund within a reasonable time.
   The refund will be directly refunded to the original payment method. The specific arrival time may vary depending on the payment institution’s processing time, but it is usually 5 working days.
5. After-sales Service
   If you encounter any problems when using our products or have any questions about our return policy, please contact our customer service team in time. We will do our best to solve the problem for you.
6. Special Cases
   Some specific products may not be subject to the return policy, such as customized products or special promotional items. Please confirm with us before purchasing.
   Thank you for your support and trust in www.siliconeseallock.com. We are committed to providing you with quality products and services, and look forward to your next visit!